Absolutely! We offer a hassle-free refund policy within 30 days from the date of delivery. Check our Refund Policy page for more details.

Yes, refunds must be requested within 30 days from the date of delivery.

Shipping costs are generally non-refundable, except in cases of damaged or defective items.

Standard shipping times vary based on your location. You can find estimated delivery times at checkout. Within Australia it is usually 1-7 days standard and 1-3 days express.

Yes, you can choose the express post shipping options at checkout.

Yes, local pick up is possible from Clifton Springs (near Geelong) If your order has already been paid for, we can leave securely outside for you to collect at most times, just let us know when you will visit.

Absolutely! You will receive a tracking number once your order is shipped.

Outside of Australia, there may be fees and duties levied by your country. Please check this before ordering as these fees will need to be paid by yourself to receive the parcel. If parcels are refused and returned we will credit the item cost (only) once the items is received back.

Yes, OS shipping can be expensive - especially as registration is compulsory to safeguard your purchase (A. Post charges a min of AUD$24). We charge you what www.austpost.com.au charge us with $3 P&H per parcel. Heavy items can cost considerably more.

Modifications are possible if the order hasn't been processed. Contact our support team for assistance.

Orders can be canceled before they are shipped. Reach out to our customer support for prompt assistance.

In the unlikely event you are unhappy with your purchase, we accept returns within 30 days for change of mind (on most items) or replacement or refund for damaged items. Please note we do not accept returns on digital items. We want you to be happy with your purchase & create a win/win situation

Please Notify us of the change of mind so we may expect your items. Pack the item well, ensuring it arrives in perfect condition. Include a note with your contact details & order number & that it is sent back for change of mind for refund. Ship with tracking for your safety & security. Once received we cancel the sale & process a refund on the purchase price (excluding the shipping cost).
Please note if the item arrives back damaged we cannot accept it.

Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.

On very rare occasions, we experience packing errors. Please simply tell us what has happened and send a photograph. We will be able to determine if it is correct or an error has occurred and we will solve it with you.

Sometimes this may occur no matter how well we package. Please send us a photo so we can see what has occurred and tell us in an email the problem and we will solve it with you. If the parcel has been damaged by Aust Post, please take photographs & take it to your LPO and fill out a damage form for compensation. We can assist you with advice if need be. Rest assured we are here to solve it with you.

Most items have instructions in the descreption tab on the website, please check here firstly. If you are still needing some assistance, please reach out via email, SMS or phone call and we will do our best to work you through some solutions with you. We can even facetime you if you are still stuck. We are here to assist you!

We do stock vintage gemstones & jewellery in some cases, which has been pre loved. Firstly, have a good read of the description, most of the information is listed there for you. If this does not answer your question, just send us a quick email and we will promptly reply to you with all the required information. If not stated vintage, all items are sold new.

Generally all this is listed in the description &/or photos, please take a look and then if it has been omitted, please let us know so we may advise you and amend the listing.

Absolutely, we have been in business since 1991. We have a bricks and mortar business, online store(s) and are active on most social media. We plan on sticking around and will be able to continue to supply you. Please click on the home page collections about practitioners, wholesalers and distributors.

Most certainly, we have many bulk buy options and if you can't find one that works, just reach out and we can assist you with a special price on most items.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We certainly do: Look us up at RenascentBathBody or RenascentCollege or Soul Light Emporium. Our social links are at the bottom of the home page.